

The number of profiles in the segment dips when I set the number of received emails to 14. For example, the screenshot below shows 5 similar unengaged segments. In general, this threshold should be high enough to capture the bulk of your unengaged profiles but not so high that you only capture the very least engaged profiles. If you send daily, make this number higher. You can clone this segment multiple times, increasing the number of received emails by 1 each time to test what number is right for you. However, you can modify this number depending on how often you send to your customers and the type of products you sell. Let's look at each of the conditions in this segment.ġ0 received emails is a good baseline to start with for this condition. If you integrated your prior ESP (e.g., Mailchimp) or manually imported historical open and click data, you should add conditions to your segment to filter on this data as well. In this example segment, we only include Klaviyo email event data. Identify your unengaged customers by creating a segment that captures customers who are receiving your emails, but not opening or clicking them. Identifying Unengaged Profiles in Your Account
CLEAN EMAIL LIST FULL

In addition to this guide, review our best practices for creating an engaged main list, which includes some guidelines around creating an inactive subscribers list and engaging with unengaged customers.
